Shipping policy

Shipping Coverage

We ship Pan India - to all states and union territories across India, including Tier 1, Tier 2, and Tier 3 cities, as serviceable through our logistics partner.

Deliveries to certain remote, hilly, or restricted areas may take additional time or may, at our discretion, not be serviceable. You will be informed at the time of checkout if your pin code falls outside our delivery network.

Order Processing Time

All orders are processed within 1–2 business days of successful payment confirmation. Business days are defined as Monday through Saturday, excluding national public holidays.

Orders placed on Sundays or public holidays will begin processing on the next business day. You will receive a confirmation email with your order details upon successful placement of the order.

⚠ Please Note: During peak sale periods, festive seasons, or promotional events, processing times may extend by an additional 1–2 business days. Any such delays will be communicated via email or on our Website.

Estimated Delivery Time

Once dispatched, estimated delivery timelines are provided by courier partners (usually 7–10 business days) and are not guaranteed.

Delays may occur due to courier operational issues, natural events, local disruptions, or force majeure circumstances beyond our control.

Shipping Charges

Free Shipping is available on all prepaid orders with a minimum cart value of ₹1000 or above.

Cash on Delivery (COD) orders will attract a non-refundable convenience fee of ₹75 per order, regardless of order value. This fee covers the additional handling and verification costs associated with COD fulfilment and will be displayed clearly at checkout before you confirm your order.

For prepaid orders below ₹1200, a standard shipping charge will be applied at checkout.

Shipment Tracking

Once your order is dispatched, you will receive an automated email and/or SMS notification containing your tracking number and a link to track your shipment in real time through the respective courier partner's website.

You can also track your order by logging into your account on our Website under "My Orders".

Failed Delivery Attempts

Our courier partners typically attempt delivery up to 3 times. If the delivery fails due to an incorrect address, recipient unavailability, or refusal to accept the package, the shipment will be returned to our warehouse.

In such cases, re-shipping charges will apply and must be borne by the customer. We will contact you via email or phone to arrange re-delivery.

Damaged or Lost Shipments

In the rare event that your order is lost in transit or arrives in a severely damaged condition, please contact our support team at support@cloudlitots.com within 48 hours of the expected or actual delivery date.

We will raise a claim with the courier partner on your behalf and work towards an appropriate resolution, which may include re-shipment or a refund.