Return Policy

Return Eligibility Window

For manufacturing defects, wrong item, or wrong size delivered, customers must contact us within 72 hours of delivery of the product.

Requests raised after this window will not be entertained under any circumstances, except where the consumer’s statutory rights under the Consumer Protection Act, 2019 are applicable.

Eligible Reasons for Return

Returns are accepted strictly under the following conditions only:

• Manufacturing Defect: The product has a visible defect such as broken stitching, fabric tears, misaligned seams, or faulty closures.
• Wrong Item Delivered: The product delivered is different from what was ordered (wrong style, design, or product entirely).
• Wrong Size Delivered: The product delivered is of a different size than what was ordered, as confirmed by the order summary.

Please note that wrong size claims and wrong item deliveries are eligible for exchange or replacement only, not a monetary refund.

Returns will not be accepted for reasons such as change of mind or dislike of colour or design selected at the time of ordering. We encourage customers to verify order details and refer to the size guide before purchasing.

Mandatory Video Proof Requirement

To protect both our customers and our brand from fraudulent claims, a clear, uninterrupted unboxing video is mandatory for all return requests. This is a non-negotiable requirement.

⚠ Important: The video must begin before the package is opened and must clearly capture the sealed package, the unboxing process, and the defect or issue without any cuts or edits.

Videos that begin after the package is already opened or are edited in any way will not be accepted as valid proof.

The unboxing video must be sent to support@cloudlitots.com along with your return request email. The subject line should read: Return Request - Order No. [Your Order Number].

Our team will review the video and communicate the outcome within 2–3 business days.

Conditions for Accepted Returns

In addition to the video proof, the returned product must meet all of the following conditions:

• The product must be unused, unwashed, and in its original condition.
• All original tags, labels, and packaging materials must be intact.
• The product must be returned in its original packaging.
• The product must not carry any stains, odours, or signs of use.

Non-Returnable Items

The following items are strictly non-returnable:

• Products purchased during sale events, promotions, or at discounted prices.
• Products that have been washed, used, or altered after delivery.
• Products returned without prior written approval from our support team.
• Products without valid unboxing video proof or not meeting the requirements.
• Products returned beyond the 72-hour return window.

Return Shipping

For all approved returns, we bear the return shipping cost. Once your request is approved, we will arrange a reverse pickup from your delivery address through our logistics partner.

You are not required to ship the product at your own cost. Please ensure the product is securely packed in its original packaging at the time of pickup.

How to Initiate a Return

1. Record an uninterrupted unboxing video clearly showing the issue, starting from the sealed package.
2. Send an email to support@cloudlitots.com with the subject: Return Request - Order No. [Your Order Number]. Attach the video and mention the reason for return.
3. Our support team will review your request within 2–3 business days and respond via email.
4. If approved, we will schedule a reverse pickup. Keep the product ready in its original packaging.
5. Once received and verified at our warehouse, your refund (for manufacturing defects) or exchange/replacement (for wrong size/item) will be processed as per the Refund Policy.