Terms & Conditions

About Us

This website, www.cloudlitots.com ("Website"), is operated by Guvi Clothing (trading as Cloudlitots), a partnership firm registered in Tamil Nadu, India, with GSTIN 33ABDFG6160B1ZX.

Our registered office is at: Door No.172/9, 1st Floor, ST-2 (Bodi Thevaram Road), WD-3, Ganapathi Nagar, 2nd Street, Melachokkanathapuram, Bodinayakanur – 625582, Tamil Nadu, India.

By accessing, browsing, or purchasing from this Website, you agree to be bound by these Terms & Conditions. Please read them carefully before using the Website.

Acceptance of Terms

These Terms constitute a legally binding agreement between you and Guvi Clothing.

By placing an order, creating an account, or using this Website, you confirm that you have read, understood, and agreed to these Terms along with our Privacy Policy and Shipping, Return & Refund Policy.

If you do not agree with any part of these Terms, you must not use this Website.

Eligibility

• You must be at least 18 years of age to make a purchase.
• You confirm you have the legal capacity under the Indian Contract Act, 1872.
• Orders for minors must be placed by a parent or legal guardian.
• This Website is intended for customers within India. All transactions are in INR.

Products & Pricing

Product Information

• We strive to display product images and details accurately, but colours may vary due to screen settings.
• All products are subject to availability and may be discontinued without notice.
• We recommend referring to the size guide before purchase.

Pricing

• All prices are in INR and inclusive of applicable taxes unless stated otherwise.
• Prices may change without notice. The applicable price is the one at checkout.
• Shipping charges are calculated separately at checkout.

Orders

Placing an Order

• Placing an order is an offer to purchase products.
• Orders are confirmed only after an order confirmation email is received.
• We reserve the right to accept or refuse any order.
• Orders may be cancelled due to unavailability, pricing errors, or fraud concerns, with a full refund issued.

Order Modifications & Cancellations

• Orders can be modified or cancelled only before dispatch.
• Contact support@cloudlitots.com immediately for changes.
• Once dispatched, orders cannot be cancelled.

Payment

• Payments are processed securely via Razorpay.
• We accept UPI, cards, net banking, and other supported methods.
• We do not store your payment details.
• You authorise us to charge your selected payment method.
• Transactions are subject to payment provider terms.

Shipping & Delivery

• We ship across India as per our Shipping Policy.
• Delivery timelines are estimates and may vary.
• We are not liable for courier delays.
• Risk transfers upon delivery.
• Ensure accurate address details during checkout.

Returns, Exchanges & Refunds

Returns and refunds are governed by our Return & Refund Policy available on the Website.

• Returns must meet eligibility conditions.
• Products must be unused and in original condition.
• Refunds are processed as per policy timelines.

Customer Accounts

• You are responsible for maintaining account confidentiality.
• All activity under your account is your responsibility.
• Notify us of any unauthorised access.
• We may suspend accounts violating policies.
• You can request account closure anytime.

Intellectual Property

• All website content is owned by Guvi Clothing or licensors.
• Content cannot be reused without permission.
• Usage is limited to personal, non-commercial purposes.

Prohibited Activities

• Unlawful use of the Website.
• Posting harmful or misleading content.
• Unauthorised access attempts.
• Using bots or scraping tools.
• Disrupting website functionality.

Promotions & Discount Codes

• Offers are subject to specific terms.
• Codes are usually single-use and non-combinable.
• We may modify or cancel promotions anytime.
• Winners must respond within the given timeframe.

Disclaimers & Limitation of Liability

The Website is provided "as is" without warranties. We disclaim all implied warranties including merchantability and fitness for purpose.

We are not liable for indirect or consequential damages. Liability is limited to the purchase value of the product.

Governing Law & Dispute Resolution

These Terms are governed by Indian law. Disputes are subject to the jurisdiction of courts in Theni, Tamil Nadu.

Please contact us first to resolve disputes amicably.

Changes to These Terms

We may update these Terms anytime. Continued use of the Website indicates acceptance of updated Terms.

Grievance Officer & Contact Information

Grievance Officer: Divya Prakash

Email: support@cloudlitots.com

Address:
Door No.172/9, 1st Floor, ST-2 (Bodi Thevaram Road), WD-3, Ganapathi Nagar, 2nd Street, Melachokkanathapuram, Bodinayakanur – 625582, Tamil Nadu, India

Response Time: Within 48 hours

Resolution Time: Within 30 days

© 2026 Guvi Clothing. All rights reserved. Trading as Cloudlitots