Refund policy
Refund Eligibility
Refunds are initiated only after the returned product has been received at our warehouse and passes a quality inspection confirming that the return conditions have been met.
If the returned product does not pass inspection, we reserve the right to deny the refund and return the product to the customer.
Refund Processing Timeline
Upon successful receipt and inspection of the returned product, refunds will be processed within 7–10 business days.
The refunded amount may take an additional 3–5 business days to reflect in your account, depending on your bank or payment provider.
Refund Modes
Refund to Original Payment Source
The refund will be credited back to the original payment method used at purchase (credit/debit card, UPI, net banking, or wallet). This is the default refund mode.
Store Credit / Coupon
At your request, the refund amount may be issued as store credit or a coupon code redeemable on your next purchase.
Store credits do not expire unless otherwise communicated and cannot be converted back to cash.
Exchange
We can arrange an exchange or replacement for the same product in the correct size, subject to stock availability.
Wrong size claims are eligible for exchange or replacement only and do not qualify for a monetary refund. If the correct size is unavailable, store credit will be offered instead.
Refunds for COD Orders
For Cash on Delivery orders, refunds will be processed via bank transfer (NEFT/IMPS) to the bank account details provided at the time of raising the return request.
Please ensure that the account number and IFSC code are accurate. The COD convenience fee collected at the time of order placement is non-refundable.
Partial Refunds
In cases where only part of an order is eligible for return, a partial refund corresponding to the eligible item(s) will be processed.
Shipping charges will not be refunded unless the entire order is being returned due to our error.
Payment Gateway - Refund Note
All online refunds are processed through our payment gateway. As per RBI regulations and payment gateway policies, refunds typically reflect within 5–10 working days depending on the payment method.
Guvi Clothing / Cloudlitots is not responsible for delays caused by the customer's bank or payment provider after the refund has been initiated.
Order Cancellation
Orders may be cancelled before dispatch from our warehouse. To cancel, please write to support@cloudlitots.com immediately after placing the order.
Once dispatched, cancellations are not accepted and the return process must be followed.
If an order is successfully cancelled before dispatch, a full refund will be processed to the original payment source within 7–10 business days.
Consumer Rights & Grievance Redressal
Consumer Protection
This Policy does not limit or waive any of your statutory rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
In case of any conflict between this Policy and applicable law, the provisions of applicable law shall prevail.
Grievance Officer
In accordance with applicable rules, we have designated a Grievance Officer:
Name: Divya Prakash
Designation: Chief Operations Officer
Email: support@cloudlitots.com
Address:
Door No. 172/9, 1st Floor, ST-2 (Bodi - Thevaram Road), WD-3, Ganapathi Nagar, 2nd Street, Melachokkanathapuram, Bodinayakanur, Theni, Tamil Nadu - 625582.
Response Time: Within 48 hours of receipt of complaint
Resolution Time: Within 30 days of receipt of complaint
If you are not satisfied with our resolution, you may approach the National Consumer Disputes Redressal Commission (NCDRC) or the appropriate State Consumer Disputes Redressal Commission in Tamil Nadu.
Governing Law & Jurisdiction
This Policy and all matters relating to purchases on our Website shall be governed by the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in Theni, Tamil Nadu.
Changes to This Policy
We reserve the right to modify or update this Policy at any time without prior notice. The revised Policy will be posted on this page with an updated effective date.
Your continued use of the Website constitutes acceptance of the updated Policy.
